Privacy Policy

1. Policy Introduction & Purpose

This Privacy Policy is formulated by delonghiussale.com to explain to all website users how we collect, use, store, protect, share and manage your personal information when you browse the website, register an account, place orders, use customer service and participate in platform activities. The core purpose of this policy is to fully protect the personal privacy and information security of every user, comply with global network information protection norms and e-commerce industry rules, and let you use our website and online shopping services safely and confidently.

This Privacy Policy applies to all visitors, registered users, purchasers and cooperative partners who access and use the services of delonghiussale.com. When you enter the delonghiussale.com website, register a personal account, submit order information, send consultation emails and interact with the platform in other ways, it means that you fully understand and unconditionally accept all the terms of this Privacy Policy. We attach great importance to user personal information security and take a series of technical and management measures to prevent user information from leakage, tampering, loss and illegal use. We will not collect user personal information in an improper way, nor will we sell, rent or disclose user personal information to irrelevant third parties without the user's explicit consent. This policy will be updated in a timely manner according to the adjustment of platform services and changes in relevant regulations, and the updated content will be displayed on delonghiussale.com.

2. Information We Collect

When you use the services of delonghiussale.com, we will collect the following types of necessary information according to different usage scenarios, and all information collection is based on the principle of necessity, and we will not collect irrelevant sensitive information without permission.

2.1 Account Registration Information

When you register a personal shopping account on delonghiussale.com, we will collect the basic registration information you actively fill in, including account user name, login password, reserved email address and other information. This information is used to verify your account identity, realize account login, retrieve passwords, send order notifications and platform message reminders. The login password you set will be encrypted and stored by our system, and our staff cannot view your plaintext password, which effectively protects your account security. You can modify, update or cancel your account information at any time in the personal account center.

2.2 Order & Transaction Information

When you place an order and complete payment on delonghiussale.com, we will collect the order information and transaction information generated in the shopping process, including consignee name, contact phone number, detailed delivery address, product selection list, order amount, payment records, payment account related identification information, logistics tracking information and after-sales return and refund records. This type of information is the basic information necessary to complete the product delivery, order follow-up, after-sales service and financial reconciliation. All transaction settlement on our platform is based on USD, and we will record the order currency and amount information truthfully.

2.3 Active Consultation & Communication Information

When you send consultation, feedback, return application, cooperation negotiation and other content to our official mailboxes such as support@delonghiussale.com, press@delonghiussale.com and wholesale@delonghiussale.com, we will retain the email content, your sending email address and communication records. This information is only used to reply to your questions, handle your service requests and follow up related matters, and will not be used for other purposes.

2.4 Website Access Data

When you browse the delonghiussale.com website, our system will automatically collect non-identifiable anonymous access data, including browser type, device model, access time, page browsing record, click track, network access address and other information. This kind of information cannot locate a single specific user personally. We use such data to analyze the operation status of the website, optimize page layout, improve user browsing experience and count platform traffic data. We will not associate anonymous access data with your personal identity information.

2.5 Sensitive Reminder

We will not actively collect your personal sensitive information such as identity document number, race, religious belief, health status and personal location detailed information. When paying, your payment card information is directly processed by a formal third-party payment institution. Our platform will not obtain, record or store your complete bank card number, CVV code and payment password, and the payment security is jointly guaranteed by the third-party payment platform and our platform.

3. How We Use Your Information

All the user information collected by delonghiussale.com will only be used for the following legitimate purposes, and we will not exceed the scope of use agreed in this policy.

First, to provide basic platform services for you. Use your account registration information to complete account login, identity verification and account management; use order information and delivery information to complete product picking, packaging, delivery and logistics tracking, ensure that the goods are accurately delivered to your hands, and realize the whole process of order performance. Second, to provide after-sales service and problem handling. Use your order records and contact information to handle your return, refund, after-sales consultation, complaint and dispute handling requests, and follow up the progress of after-sales matters in a timely manner. Third, to send necessary service notifications. We will send order success notifications, shipment reminders, logistics updates, refund progress notifications and after-sales processing results to your reserved email address, to ensure that you can keep abreast of all order dynamics. Fourth, to optimize website and product services. Analyze anonymous browsing data and user product preference data, optimize website functions, adjust product display categories, update product information, and improve the overall shopping experience of the platform. Fifth, to comply with legal obligations. When required by relevant national laws, regulations and legal procedures, sort out and provide relevant order data and user information in accordance with legal requirements.

We will not use your personal information to send a large number of spam advertisements, marketing messages and irrelevant promotional content without your consent. If you do not want to receive our regular product discount push information, you can cancel the message subscription in the personal account center.

4. Information Storage & Security Protection

delonghiussale.com adopts a combination of technical protection and management system to fully ensure the security of user personal information. In terms of technical protection, our website uses industry-standard data encryption technology to encrypt and store all user account information, order information and transaction data, set up professional network firewalls and anti-intrusion systems to block illegal network attacks, hacker intrusion and data theft behaviors, and prevent data leakage and tampering. The server storing user data is placed in a secure professional data center with strict access restrictions.

In terms of information storage cycle: We will retain your account information and order transaction records during the valid period of your account. After you apply for account cancellation, we will delete your personal identifiable information within a specified period (except for the data that must be retained in accordance with legal regulations). Order records related to transaction and after-sales will be retained in accordance with industry accounting and after-sales file management specifications, and automatically cleaned up after the statutory retention period expires.

In terms of internal management: We have formulated strict employee information management regulations. All staff of delonghiussale.com can only access user information within the scope of their job responsibilities, and it is strictly forbidden for employees to view, copy, disclose and sell user personal information without permission. We will conduct regular information security training and assessment for all employees, and hold those who violate the regulations accountable in accordance with the platform management system.

5. Information Sharing & Disclosure

delonghiussale.com will never sell, rent or transfer your personal information to unrelated third-party merchants, marketing institutions and other organizations for commercial purposes. We only share your information with third parties in the following legitimate and necessary scenarios, and all shared third parties have signed strict information confidentiality agreements with us:

First, share necessary delivery information with logistics service providers. We will send your consignee name, contact number and delivery address to the cooperative logistics company only for the purpose of completing product delivery. The logistics provider can only use the information for distribution business and must keep the information confidential. Second, share transaction information with third-party payment institutions. In order to complete fund settlement and payment verification, we will feed back the basic order amount and order status to the payment platform, and will not share your private payment information. Third, disclose information in accordance with legal requirements. When receiving formal inquiries, notifications or law enforcement requirements from judicial organs, administrative supervision departments and other legal institutions, we will disclose the corresponding user information in accordance with legal procedures. Fourth, share information with platform cooperative service providers who provide technical support for the website. Such partners can only access anonymous data or limited necessary information, and are bound by confidentiality obligations.

Except for the above scenarios, we will not disclose your personal information to any third party without your explicit written consent.

6. User's Rights to Personal Information

As a user of delonghiussale.com, you enjoy the following legitimate rights related to personal information protection:

Inquiry and access right: You can log in to the personal account center at any time to inquire, view and export your account information, historical order records, transaction records and service communication records.
Modification and update right: You can independently modify and update your account user name, reserved email, delivery address and contact information in the account center to ensure the accuracy of personal information.
Deletion and cancellation right: You can apply for account cancellation at any time. After the account is cancelled, we will delete your personal identifiable information in accordance with the policy. You can also delete individual historical browsing records and partial order records by yourself.
Withdrawal of consent right: If you previously agreed to receive our promotional messages, you can withdraw the subscription consent at any time, and we will stop sending relevant messages to you.
Complaint and right of recourse: If you find that your personal information is leaked, illegally used or infringed, you can contact us via support@delonghiussale.com at any time. We will immediately launch an investigation and take remedial measures, and assist you to safeguard your legitimate rights and interests.

7. Cookie & Related Network Technology Instructions

The delonghiussale.com website will use Cookie and similar network tracking technologies to improve your browsing experience. Cookie is a small data file stored in your browser device, which can record your website browsing preferences, login status and page access habits. By using Cookie, the website can remember your account login status, commonly used delivery addresses and favorite product categories, so that you do not need to repeatedly set information when browsing the website for many times, and speed up the page loading speed.

You can set the Cookie function to be disabled in your browser settings. After disabling Cookie, you can still browse most of the content of delonghiussale.com, but individual functions such as automatic login and preference retention may be affected. The Cookie data we collect is anonymous and will not be associated with your personal sensitive identity information.

8. Protection of Minors' Information

We attach great importance to the protection of minors' personal information. The services of delonghiussale.com are oriented to adult users with full capacity for civil conduct. If you are a minor, please use our website and related services under the guidance and supervision of your parents or guardians. We will take extra confidentiality and protection measures for the information of minor users, and will not actively collect the private information of minors. If we accidentally collect the information of minors without the consent of their guardians, we will delete the relevant information immediately after finding it.

9. Policy Update & Contact

We have the right to update this Privacy Policy according to the adjustment of platform services, industry norms and legal requirements. After the policy is updated, we will publish the updated version on the homepage or policy page of delonghiussale.com, and the updated policy will take effect from the date of publication. Your continued use of the website services after the policy update is deemed to accept the adjusted Privacy Policy.

If you have any questions, suggestions or complaints about this Privacy Policy and personal information protection, please send an email to our dedicated customer service mailbox support@delonghiussale.com. We will reply and handle your demands as soon as possible. The final interpretation right of this Privacy Policy belongs to delonghiussale.com.