Terms of Use

Welcome to delonghiussale.com. These Terms of Use govern your access to and use of our website, including all web pages, product listings, features, services, content and functions available on this platform. By browsing, accessing, registering an account, placing orders, or otherwise interacting with delonghiussale.com, you fully acknowledge, understand and agree to be bound by these Terms of Use, as well as all related policies published on our website, including but not limited to Privacy Policy, Shipping Policy, Refund Policy and Customer Service Policy. If you do not accept any part of these terms, you are not authorized to continue using our website and related services.

Our platform operates as a professional online retail store specializing in De'Longhi espresso machines, coffee makers and various home appliances. We focus on providing high-quality branded products at competitive discounted prices, delivering reliable shopping experience to users worldwide. All services provided on delonghiussale.com are intended for personal and non-commercial use by individual customers, unless otherwise formally authorized in writing by our platform. These Terms of Use apply to all visitors, registered users, purchasers and other parties who access or utilize our website services. We reserve the right to revise, update or adjust these Terms of Use at any time without prior individual notice. The updated terms will take effect immediately upon being posted on the website. Your continued use of delonghiussale.com after revisions are published constitutes your acceptance of the updated Terms of Use. It is your responsibility to regularly review these terms to stay informed of any changes.

To enjoy the full range of services on delonghiussale.com, including order management, order tracking and exclusive preferential activities, users may complete account registration on our website. When creating a user account, you agree to provide accurate, complete, true and up-to-date personal information. You shall not submit false, misleading or fabricated information during the registration process. You are solely responsible for maintaining the confidentiality of your account login credentials, including username, password and any verification information associated with your account. All activities conducted under your account shall be deemed as actions taken by yourself, and you shall bear full legal and liability consequences for all operations under your account.

You undertake not to share your account with unauthorized third parties, nor to allow others to log in and use your account without permission. If you discover any unauthorized login, abnormal operation or account leakage, you must notify our customer service team promptly to take protective measures. You agree not to create multiple fake accounts, use other people’s identities to register accounts, or register accounts for improper purposes. We have the right to suspend, restrict or permanently terminate any account that violates relevant regulations, including accounts with false information, abnormal transaction behaviors or malicious operations.

Users shall use the website and account in compliance with relevant network usage norms and public order. You shall not use your account or delonghiussale.com to engage in any illegal, criminal, harassing, insulting, defamatory, obscene or other improper behaviors. You are prohibited from using the website to spread harmful information, spam, malicious links or illegal content. Any violation of the above provisions will result in immediate restriction of your account permissions, and we reserve the right to pursue corresponding liabilities in accordance with relevant rules.

All content and services on delonghiussale.com are provided for your legitimate personal shopping use only. You agree to use this website in a reasonable manner and abide by all applicable usage rules. You shall not adopt any technical means to interfere with the normal operation of our website, including but not limited to using malicious programs, crawler tools, hacking tools, plug-ins or automated scripts to access, scrape, intercept, modify or attack the website system, server and data. It is forbidden to carry out large-scale data crawling, bulk collection of product information, user information and website content without our written consent.

You are not allowed to tamper with, delete or add any content, code or data on delonghiussale.com, nor to attempt to break through the website security system, invade the background server or obtain confidential information of the platform and other users. You shall not use our website as a medium to conduct commercial promotion, advertising, pyramid selling, illegal transactions and other behaviors unrelated to normal shopping. Meanwhile, you may not frame, mirror or embed any page, content or function of delonghiussale.com on other third-party websites or platforms without our explicit written approval.

When browsing products, leaving messages or interacting on the website, users shall maintain civilized communication. It is prohibited to publish abusive, threatening, discriminatory, violent and other inappropriate remarks, or carry out malicious comments, malicious complaints and malicious disturbance to the normal operation of the platform. For any behavior that violates usage rules, disrupts website order or endangers website security, we have the right to restrict your access rights, block your IP address, terminate your user account, and retain the right to investigate further responsibilities.

All intellectual property rights on delonghiussale.com are fully protected. All text content, product pictures, videos, graphic designs, logos, trademarks, slogans, page layout, program code and other resources displayed on the website are the exclusive intellectual property of delonghiussale.com or relevant authorized brand owners. De'Longhi related trademarks, product designs and brand images are legally protected trademarks and intellectual property of the corresponding brand party, and we use them under legitimate authorization.

Without our prior written permission and the permission of the relevant brand rights holders, no individual or organization may copy, reproduce, distribute, disseminate, modify, edit, reprint, forward, use for commercial purposes or create derivative works based on any content of this website. You may download, view and print website content only for your personal, non-commercial reference, and you must retain all copyright, trademark and intellectual property statements attached to the content.

Any unauthorized use, infringement, plagiarism or embezzlement of the intellectual property of delonghiussale.com and cooperative brands will constitute an infringement of relevant laws and regulations. Once we find any act of intellectual property infringement, we will take all necessary measures to protect our legitimate rights and interests, including requesting the infringer to stop the infringement, eliminating the impact, compensating for losses, and pursuing legal liabilities in accordance with the law. Users shall not remove, modify or cover up any trademark, copyright and ownership marks on the content of this website.

delonghiussale.com is an online retail platform focusing on De'Longhi espresso machines, coffee makers and home appliances. All products displayed on the website are sold in United States Dollar (USD) uniformly. All orders placed on our website enjoy free shipping service with no minimum purchase requirement, which is a long-term service rule of our platform. We strive to ensure that all product information, including product names, specifications, pictures, prices, parameters and introductions, is true, accurate and detailed, but due to objective factors such as shooting light, display device difference and batch update of products, there may be slight color difference or detail deviation between pictures and physical products, which does not belong to the scope of false description.

When you place an order on delonghiussale.com, it means you formally initiate a purchase contract with our platform. After the order is successfully paid, we will arrange shipment within 1 to 3 working days. The overall delivery cycle is 6 to 12 days from the date of shipment, and this logistics time standard applies to all delivery services of the platform. You shall ensure that the receiving address, contact information and other order information you fill in are accurate and complete. Loss, delay or failed delivery caused by wrong or incomplete information filled by you shall be borne by yourself.

We support a 60-day return policy for eligible products, and all returned goods enjoy free return service. After we receive and inspect the returned products completely, we will process the refund within 5 to 10 working days. All order return and refund procedures shall be implemented in accordance with the independent Refund Policy and Shipping Policy of delonghiussale.com. We reserve the right to cancel or refuse to fulfill orders in special circumstances, including but not limited to abnormal price errors, product out of stock, suspected malicious orders and orders that violate platform rules. We will notify users in a timely manner when canceling orders.

delonghiussale.com may contain links to third-party websites, social media platforms, payment channels and other external resources for the convenience of users. These external links are only provided for your reference and use, and we have no control over the content, operation rules, privacy policies and service quality of all third-party platforms. The existence of third-party links on our website does not mean that we recognize, endorse or assume joint responsibilities for the services and content of third-party platforms.

When you click to jump to a third-party website through the links on delonghiussale.com, your access and use of the third-party platform shall be governed by the terms of use and privacy policies of the corresponding third party. You shall independently bear all risks arising from accessing third-party websites. We shall not be liable for any loss, dispute, information leakage or property damage caused by your use of third-party platforms linked by our website.

We recommend that you carefully read the relevant rules of third-party platforms before using external links, and protect your personal information and property safety during use. We have the right to add, modify or delete third-party links on the website at any time according to operational needs, and will not notify users one by one for such adjustments.

delonghiussale.com will try our best to maintain the stable, safe and uninterrupted operation of the website, but we do not guarantee that the website will operate completely without interruption, error, fault or vulnerability. Due to network failure, system maintenance, server failure, force majeure and other uncontrollable factors, the website may be temporarily inaccessible, slow to load, data delay or function failure. We will try our best to repair and restore normal service in the shortest time, but we shall not be liable for any loss caused by the above objective factors.

Force majeure events include but are not limited to natural disasters, wars, strikes, government policy adjustments, network operator failures and other objective circumstances beyond our reasonable control. Once a force majeure event occurs, the performance of relevant services will be suspended or delayed accordingly, and both parties shall be exempted from corresponding liabilities during the period of force majeure.

We are not responsible for any personal information leakage, property loss or other damages caused by users’ improper operation, improper protection of account information, access to malicious links outside the website or use of non-official channels to interact with the platform. Within the maximum scope permitted by applicable rules, delonghiussale.com, its operators and staff shall not be liable for any indirect loss, incidental loss, consequential loss or loss of expected benefits arising from your use of this website and related services.

We have the right to terminate or suspend your right to use delonghiussale.com services at any time if you violate any clause of these Terms of Use, including but not limited to violation of account rules, infringement of intellectual property rights, malicious behavior, illegal use of the website and violation of other platform policies. After the use right is terminated, you shall immediately stop all access and use behaviors of the website, and you still need to bear the liabilities arising from your previous use behaviors.

You may stop using our website services at any time on your own initiative. If you no longer need to use your registered account, you can apply for account cancellation by contacting our customer service. After the account is cancelled, your relevant user data will be processed in accordance with the provisions of our Privacy Policy.

After the termination of the use relationship, all clauses of these Terms of Use that are inherently effective after termination (including intellectual property protection, liability division, dispute resolution, etc.) shall continue to take effect and bind both parties.

All official notices, reminders and service notifications from delonghiussale.com to users will be published through website announcements, account message centers or the contact email you reserved during registration. All notices issued in the above ways shall be deemed as officially delivered to you. It is your obligation to check website announcements and account messages regularly.

If you have questions, suggestions or demands for these Terms of Use and our website services, you can contact our official team via the dedicated email: press@delonghiussale.com. We will reply and communicate with you in a timely manner within the working period. All formal communications between you and delonghiussale.com shall be based on the records of official contact channels.

These Terms of Use constitute the entire agreement between you and delonghiussale.com regarding the use of this website, and shall supersede all previous oral and written agreements and communications related to the same subject matter. If any clause of these Terms of Use is deemed invalid or unenforceable for any reason, the validity of the remaining clauses shall not be affected in any way.

We can supplement these Terms of Use by releasing supplementary rules and announcements on the website. The supplementary rules and announcements are an integral part of these Terms of Use and have the same legal effect. All behaviors of accessing and using delonghiussale.com shall be subject to the latest version of Terms of Use and all supplementary regulations published on the website.