Terms of Purchase

These Terms of Purchase are formal binding clauses formulated by delonghiussale.com, which govern all product purchase transactions, order performance, rights and obligations between the platform and all purchasers (hereinafter referred to as "Buyers") who place orders and purchase goods on delonghiussale.com. All users who access the official website delonghiussale.com, complete account registration, browse products, submit orders and complete payment are deemed to have fully read, understood and unconditionally accepted all the contents of these Terms of Purchase. Your act of submitting an order and completing payment means that a formal purchase contract is established between you and delonghiussale.com, and both parties shall perform their respective obligations in accordance with these terms.

These Terms of Purchase together with Shipping Policy, Refund Policy, Privacy Policy, Customer Service Policy and other independent policy documents of the platform constitute the complete agreement for all transaction behaviors on the website. The supplementary provisions in each independent policy page have the same legal effect as these Terms of Purchase. delonghiussale.com has the right to update, revise and adjust these Terms of Purchase according to the development of platform business, changes in industry norms and legal requirements. The revised terms will be published on the delonghiussale.com website and take effect automatically. If you continue to use the website to purchase products after the terms are updated, it means that you accept the revised Terms of Purchase. If you do not agree to any clause of these terms, please immediately stop using our website and related shopping services.

When purchasing products on delonghiussale.com, the buyer must be a natural person, legal person or organization with full civil capacity. If you are a minor, you must purchase products and use account services under the supervision and consent of your guardian. When registering an account, the buyer must fill in real, accurate and complete registration information, including user name, reserved email and other content. It is forbidden to register accounts with false information, or register multiple accounts maliciously for improper transactions.

The buyer is solely responsible for the security of the account and login password. You shall properly keep your account information, and shall not lend, rent, transfer or sell the account to a third party. All transaction behaviors, order operations and information release generated under your account shall be deemed to be your personal behaviors, and you shall bear all corresponding responsibilities. If you find that your account is stolen or abnormally logged in, please contact us via support@delonghiussale.com immediately to freeze the account and protect your property safety. We have the right to freeze or cancel accounts that have abnormal transactions, malicious orders and violations of platform rules.

All products displayed on delonghiussale.com are De'Longhi brand espresso machines, coffee makers and home appliances. We strive to ensure that all product pictures, parameter descriptions, functional introductions, model labels and application scenarios on the website are true, accurate and consistent with the actual products. The product pictures are for display reference only. Due to the difference of display equipment, there may be slight color difference between the picture and the physical product, which does not belong to the scope of product quality problems.

All product prices displayed on the website are the final transaction prices, unified in USD as the settlement currency. The platform is a discount retail platform, and all prices have been calculated based on the discount system. We implement a full-site free shipping policy, and there is no hidden fees such as freight, packaging fee and handling fee in the order. The platform has the right to adjust product prices and carry out promotional activities according to market changes, inventory status and promotional plans. The price adjustment will take effect after being displayed on the product page. The price of the order that has been successfully paid will not be changed, and the buyer shall pay the price according to the amount at the time of order payment.

If individual product information is marked incorrectly due to system failure or manual error, resulting in a serious mismatch between the displayed price/parameters and the actual product, delonghiussale.com has the right to contact the buyer to negotiate to modify the order, replace the product or cancel the order after finding the error, and will fully refund the buyer who cancels the order.

After the buyer selects products and confirms the quantity, model and specifications, they can submit an order on the website. After submitting the order, the buyer needs to complete the payment within the valid time specified by the system. If the payment is not completed within the time limit, the order will be automatically cancelled, and the product inventory occupied by the order will be released. All payment methods supported by the platform are formal third-party payment channels, and the buyer shall ensure that the payment account is legal and valid. It is forbidden to use stolen accounts, illegal funds to complete payment, or carry out illegal fund transactions through the platform.

After the payment is successfully completed, the order officially enters the processing queue. The buyer shall carefully check the order information such as consignee name, contact phone number and delivery address before payment. After the payment is completed, if the information needs to be modified before the goods are shipped, you can apply for modification through customer service; after the goods are shipped, the delivery address and consignee information cannot be modified in principle. The buyer shall bear all losses caused by filling in wrong address and contact information.

We have the right to review all paid orders. For orders with abnormal payment information, suspicious transaction characteristics and inconsistent information, we have the right to suspend order processing, contact the buyer to verify the information, or directly cancel the order and make a full refund.

After the buyer completes the payment, delonghiussale.com will process the order in accordance with the standard processing cycle of 1 to 3 working days. During the processing period, we complete product picking, quality inspection, packaging and logistics docking. After the order is handed over to the logistics carrier, the overall estimated delivery time of all goods is 6 to 12 days. Both parties recognize that this cycle is the standard delivery time, and slight delay caused by logistics congestion, weather, customs inspection and other objective factors is not regarded as the platform's breach of contract.

The platform implements a full-site free shipping service, and all logistics costs are borne by delonghiussale.com. We select formal and reputable global logistics providers to complete the delivery. After the goods are shipped, we will synchronize the logistics tracking number to the buyer's order center and reserved email, so that the buyer can track the logistics status in real time. The risk of loss, damage of the goods during transportation shall be borne by the platform before the goods are signed for by the buyer; after the buyer signs for the goods normally, the risk of the goods shall be transferred to the buyer.

The same order of goods will be delivered in one batch by default. If individual products are out of stock temporarily, we will contact the buyer to negotiate split shipment, product replacement or order partial cancellation.

When the goods arrive at the destination, the buyer shall keep the contact phone unblocked to complete the receiving and signing work in a timely manner. When signing for the goods, the buyer shall first check the outer packaging of the goods. If the outer packaging is severely damaged, soaked or obviously opened, the buyer has the right to refuse to sign for and contact our customer service via support@delonghiussale.com immediately.

If the buyer signs for the goods without checking the packaging on the spot, it is deemed that the outer packaging of the goods is intact when delivered. After signing for, the buyer can unpack and inspect the product body, accessories and manuals. If the product is found to have quality problems, missing accessories and other situations within the 60-day return period, the buyer can initiate a return application in accordance with the Refund Policy. The buyer shall not maliciously sign for the goods and then claim man-made damage to the product to apply for return and compensation.

The return, exchange and refund of all products on delonghiussale.com shall be implemented in accordance with the independent Refund Policy. The platform supports a 60-day free return service, and all return shipping costs are borne by the platform. After the returned goods pass the inspection, we will complete the refund within 5 to 10 working days, and the funds will be returned to the original payment account in full.

For orders that have been paid but not shipped, the buyer can apply for order cancellation independently, and we will make a full refund in accordance with the refund cycle. Orders that have been shipped cannot be cancelled, and the buyer can only initiate a return application after receiving the goods. Products that belong to non-returnable items specified in the Refund Policy shall not be returned without legitimate quality reasons. Both parties shall abide by the return and refund rules formulated by the platform, and resolve return disputes in a fair manner.

The product inventory displayed on delonghiussale.com is updated in real time, but due to the simultaneous submission of orders by multiple users, there may be a small probability of super-selling and out-of-stock after the buyer completes the payment. Once such a situation occurs, we will take the initiative to contact the buyer within 1 working day, and provide three solutions for the buyer to choose: replace the same type of products with equivalent value, wait for the restocking and delayed delivery, or cancel the out-of-stock product and make a partial refund. We will fully communicate with the buyer to ensure that the buyer's rights and interests are not damaged.

The buyer shall not use the platform to carry out the following prohibited behaviors: maliciously placing a large number of orders and then cancelling them repeatedly to interfere with the normal operation of the platform; using the products purchased on the platform for illegal reprocessing, counterfeiting and illegal sales; abusing the return policy to return goods maliciously for many times; publishing false evaluation, malicious slander and insulting remarks about the platform and products; using the platform to engage in any illegal and criminal activities.

If the buyer violates the above provisions and causes losses to delonghiussale.com, the platform has the right to require the buyer to compensate for the corresponding losses, freeze the account, refuse to provide subsequent services, and reserve the right to pursue legal responsibilities. If the platform fails to deliver the goods in accordance with the agreed cycle due to man-made mistakes, or the products have serious quality problems that do not meet the description, we will take the initiative to negotiate solutions such as re-delivery, replacement or refund with the buyer to assume the corresponding liability for breach of contract.

All transactions on delonghiussale.com are uniformly settled in USD. The product price includes the conventional sales tax of the region where the platform is located. For cross-border orders, the import tariff, value-added tax and other taxes generated when the goods enter the destination country/region shall be handled in accordance with the local laws and regulations of the receiving area, and the relevant taxes shall be borne by the buyer in principle. The platform does not provide tax declaration and tax payment agency services for cross-border orders. The buyer shall understand and abide by the import control policies and commodity management regulations of the local country/region, and shall not purchase prohibited and restricted goods through the platform.

In the process of order transaction and performance, if there is a dispute between the buyer and delonghiussale.com, both parties shall first resolve it through friendly negotiation. If the negotiation fails, either party can submit the dispute to the relevant dispute resolution institution in accordance with the network transaction rules and relevant legal provisions. All dispute resolution shall be based on the order records, logistics records, communication records and the various policy documents of the platform as the valid evidence.

These Terms of Purchase are an independent valid document of delonghiussale.com, and the final interpretation right belongs to delonghiussale.com. If any clause of these terms is deemed invalid due to legal adjustments, the validity of the remaining clauses will not be affected. All transactions on the website shall be subject to these Terms of Purchase and the supporting independent policies.