Shipping Policy

This Shipping Policy applies to all orders placed on delonghiussale.com, governing all rules, processes, time limits, fees and liability divisions related to product packaging, order processing, logistics delivery, goods transportation and order receipt. All users who register accounts, browse products and submit orders on delonghiussale.com shall fully understand and agree to the contents of this policy before completing payment. This policy is formulated based on the actual operation of our e-commerce platform and global logistics operation rules, aiming to standardize the delivery process, clarify the rights and obligations of both the platform and customers, and ensure that every order can be delivered to customers safely, efficiently and within the specified time. delonghiussale.com is a global online discount retail platform focusing on De'Longhi espresso machines, coffee makers and home appliances. We provide unified global delivery services for all products on the site, implement a full-site free shipping rule, and formulate clear specifications for order processing time, delivery cycle, logistics tracking, abnormal delivery handling, goods receiving and other links. All services involved in the delivery process are carried out in accordance with the provisions of this policy, and the platform reserves the right to appropriately adjust individual clauses of this policy according to the actual logistics situation, and the adjusted policy will be displayed on the website in a timely manner.

After the customer successfully completes the payment on delonghiussale.com, the order will automatically enter the official processing queue. Our professional order processing team will conduct multi-dimensional verification of each order information, including customer's consignee name, contact information, delivery address, product model, quantity, payment amount and payment status, to ensure that all order information is accurate and effective, and avoid delivery errors caused by wrong information. The standard processing time for all valid orders is 1 to 3 working days. Working days refer to normal business days excluding weekends and conventional holidays. During the order processing period, we will complete product picking, quality re-inspection, product packaging, accessory matching and logistics docking work in sequence.

For orders with special remarks, such as product gift packaging requirements, special reminder notes, etc., our staff will give priority to recording and processing on the premise of ensuring the normal processing cycle. If the order information filled in by the customer is incomplete, the address is unclear, the contact number is invalid, or the payment is abnormal, our customer service team will take the initiative to send an email to notify the customer to modify and supplement the information. Such abnormal orders will be suspended in the processing queue until the customer completes the information correction and re-verification passes, and the delayed time caused by the customer's information error will not be included in the 1-3 working days processing cycle. Customers can check the real-time processing status of the order through the order center of delonghiussale.com after payment. If you find that the order has not been updated for a long time, you can send a consultation email to support@delonghiussale.com, and our customer service will check and reply as soon as possible.

delonghiussale.com implements a full-site free shipping policy for all products, with no minimum order quantity, minimum order amount or product category restrictions. Whether customers purchase a single small coffee accessory, a single espresso machine, or multiple sets of home appliances in one order, we will provide free logistics and distribution services without charging any additional freight, handling fee, packaging fee or logistics surcharge. All freight costs in the whole delivery process shall be fully borne by delonghiussale.com. This rule applies to all delivery areas covered by our platform, and there is no regional freight difference or remote area surcharge. Customers do not need to calculate additional freight costs when placing orders, and the final settlement amount of the order is only the total price of the selected products, all settled in USD as the unified currency of the platform. We promise that there will be no hidden fees related to logistics and distribution in any link of order placement, payment and delivery, to ensure transparent consumption for every customer.

After the order completes the 1-3 working days processing and is officially handed over to the logistics carrier, the overall estimated delivery cycle of all goods is 6 to 12 days from the date of shipment to the date when the customer receives the goods. This delivery cycle is the standard time range for all orders on delonghiussale.com, covering all links such as cross-regional transportation, transit sorting, local distribution and terminal delivery. We cooperate with well-known global logistics service providers with rich transportation experience, stable distribution network and complete tracking system to ensure the stability of the delivery cycle.

It should be noted that the 6-12 days delivery time is the conventional estimated time. In extreme cases such as large-scale logistics congestion, regional weather disasters, port temporary control, customs routine inspection and holiday logistics peak, the delivery cycle may be slightly delayed. Once the logistics delay occurs, we will synchronize the latest logistics dynamics to customers through the order page and email in a timely manner, and actively coordinate with the logistics provider to speed up the transportation. We do not provide additional expedited delivery services for the time being, and all orders are delivered in accordance with the standard logistics process. Customers can view the real-time logistics tracking number and transportation trajectory in the order center of delonghiussale.com after the goods are shipped, and track the transportation status of the goods throughout the whole process.

Customers must fill in the accurate, detailed and valid delivery address, consignee's full name and effective contact phone number when placing an order on delonghiussale.com. The address needs to include detailed street information, residential area, house number or commercial building information, to ensure that the logistics courier can accurately complete the terminal delivery. If the customer fills in the wrong address, incomplete address or invalid contact information, resulting in the goods being unable to be delivered, returned or lost, all related losses shall be borne by the customer.

When the goods arrive at the destination, the logistics carrier will deliver the goods according to the filled address. Customers need to keep the contact phone unblocked during the delivery cycle to receive the delivery notice in a timely manner. When signing for the goods, please check the outer packaging of the goods on the spot first. If the outer packaging is severely damaged, deformed, soaked or obviously opened, you have the right to refuse to sign for and contact our customer service team immediately via support@delonghiussale.com, and we will coordinate with the logistics provider to verify and handle the follow-up work. If the customer signs for the goods without checking the packaging on the spot, and subsequently finds that the product is damaged due to logistics transportation, we will assist in the investigation according to the logistics tracking records, but cannot guarantee full compensation.

We do not support changing the delivery address at will after the goods are shipped. If the address needs to be changed for special reasons after shipment, the customer must contact customer service as soon as possible. Whether the address can be modified depends on the current transportation status of the goods, and the platform does not guarantee that the address change request can be successfully completed.

If the goods are returned to our warehouse due to the customer's reasons such as wrong address, long-term failure to contact the consignee, refusal to sign for no reason, the platform will first sort and inspect the returned goods. If the product packaging and accessories are intact and the product is not used or damaged, we will contact the customer via email to confirm the re-delivery address. The customer needs to provide the correct address again, and we will arrange the second free delivery. If the customer no longer needs the goods after the goods are returned, the customer can initiate a return application in accordance with our Refund Policy.

If the goods are lost, damaged or detained by the logistics carrier during transportation, our customer service team will take the initiative to track the logistics accident process, collect accident certificates from the logistics provider, and negotiate compensation with the logistics side. According to the result of the negotiation, we will provide customers with solutions such as re-delivery of new products or full refund. All processing for logistics abnormal problems will be based on the official certificate issued by the logistics carrier, and we will try our best to protect the legitimate rights and interests of customers.

Most De'Longhi espresso machines and coffee makers sold on delonghiussale.com belong to electronic home appliances with regular volume and weight, which are suitable for conventional global logistics transportation. For individual large-size home appliances, we will use reinforced packaging materials to enhance the protection of the goods during packaging, to avoid product damage during long-distance transportation. All electronic products have complete official packaging, original accessories and product manuals, which will be delivered together with the main product. We will not split the delivery of the same order of goods. All products in one order will be shipped in one batch unless there is an out-of-stock situation. If individual products in the order are temporarily out of stock, our customer service will notify the customer in advance, and negotiate to split the shipment or replace the product.

This Shipping Policy is officially released by delonghiussale.com and applies to all orders generated on the website. By placing an order on our platform, you have fully read, understood and accepted all the contents of this policy. If you have any questions about the order processing, delivery cycle, free shipping rules, logistics tracking and other contents in this policy, please send an email to our customer service mailbox support@delonghiussale.com. Our professional customer service staff will answer all your questions in detail within a short time. delonghiussale.com reserves the final right of interpretation of this Shipping Policy.